Delete Your Account

Last updated: July 2026

This page is for Queo customers. If you're a shop owner using the Queo Partner app, see Delete Your Partner Account instead.

You can request deletion of your Queo account and associated data at any time, whether or not you still have the app installed.

Note: your account is also deleted automatically if you log out and don't log back in for 90 days — you don't need to do anything for this to happen, and we'll try to warn you about a week beforehand. See our Privacy Policy for details. Everything below describes what "deletion" removes either way, manual or automatic.

Option 1: Delete from within the app

1. Open the Queo app and sign in.
2. Go to Profile.
3. Scroll to the bottom and tap Delete Account.
4. Confirm deletion when prompted.

This immediately and permanently deletes your account.

Option 2: Request deletion by email

If you no longer have the app installed, email support@queo.in from the phone number or account you used to sign up, with the subject "Delete My Account". We'll process your request within 7 business days.

What gets deleted

• Your account: name, phone number, profile photo, and login credentials — deleted permanently.
• Your favorites and app preferences — deleted permanently.
• Push notification token — deleted permanently.
• Bookings you never completed (e.g. requested, confirmed, cancelled, or rejected bookings) — deleted permanently.

What's retained, and why

• Completed bookings: the transaction record (shop, services, amount, date, status) is kept so shops can maintain accurate earnings and accounting records, but your name and photo are removed from it and replaced with "Deleted User".
• Reviews you've written: the rating and comment are kept so shop ratings remain accurate, but your name is removed and replaced with "Deleted User".

No data beyond what's described above is retained after a deletion request is processed.

Questions

Contact us at support@queo.in for anything about this process.