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Terms & Conditions

Last updated: July 2026

These Terms & Conditions ("Terms") govern your use of the Queo customer app and Queo Partner app (together, the "App"), operated by Queo ("we", "us", "our"). By using the App, you agree to these Terms.

1. The Service

The App connects customers with salons, spas, barbershops, and other grooming & wellness businesses to discover services and request appointment bookings. We are a booking platform only — the services themselves are provided by independent shops listed on the App, and payment for those services is made directly between you and the shop (see Section 6). We are not a party to that transaction.

2. Accounts

  • You must provide accurate information (name and phone number) and verify your account via OTP.
  • You are responsible for keeping your account secure and for all activity under your account.
  • Shop owners using the Partner App are responsible for the accuracy of their shop, staff, service, and pricing information.
  • Your account may be temporarily suspended or automatically deleted in the circumstances described in Section 5 (No-Shows) and Section 9 (Account Suspension & Deletion).

3. Bookings & Confirmation

  • Submitting a booking request does not guarantee an appointment. The shop must confirm it.
  • Once the shop confirms your request, your slot is locked — no payment is required through the App to hold it. Payment happens directly with the shop at the time of your visit.
  • The OTP issued with your confirmed booking is used by the shop to confirm your arrival. Keep it confidential until you check in.
  • You can currently only book for today or tomorrow — the App does not support booking further in advance.

4. Cancellations

4.1 Cancellation by You

You may cancel a confirmed booking from "My Bookings" at any time before your appointment, at no cost. Since no payment is taken through the App, there is nothing to refund.

4.2 Cancellation by the Shop

  • A shop may decline a booking request before confirming it. Since a request isn't a confirmed appointment, you're free to book another slot or shop immediately.
  • In a genuine emergency (illness, family emergency, unplanned closure, etc.), a shop may cancel a confirmed booking. To prevent this from being used as a routine way to cancel on customers, each shop is limited to 4 emergency cancellations per calendar month. You will be notified if this happens to your booking.

5. No-Shows

  • If you don't check in at the shop within 5 minutes of your confirmed appointment time, your booking is automatically cancelled and the slot is released to the shop.
  • Before your appointment, the App may send you a check-in reminder asking you to confirm you're coming — responding "No" cancels the booking outright; responding "Yes" simply lets the shop know to expect you.
  • If you fail to show up for a confirmed booking 3 times within the same calendar month, your account will be automatically suspended (you will be unable to sign in) for 90 days. This is intended to discourage repeated, intentional no-shows and to protect shops from having their time reserved and wasted. Your account is automatically reinstated after 90 days.
  • If you believe your account was suspended in error, contact us at support@queo.in.

6. Payments

All payment for services is made directly between you and the shop, in person, at the time of your visit, using whatever method the shop accepts (e.g. cash, UPI, card). Queo does not process, collect, store, or hold any payment on behalf of you or the shop, and is not responsible for the price charged, the payment method offered, receipts, or any payment dispute — these are solely between you and the shop.

7. Conduct

You agree not to misuse the App, including by submitting false bookings, intentionally failing to show up for appointments, abusive content, or attempting to interfere with the App's operation or other users' accounts.

8. Shop Listings (Partner App)

Shop owners are solely responsible for the services they advertise and provide, including pricing and how payment is collected from customers. We do not guarantee the quality of services provided by listed shops.

9. Account Suspension & Deletion

  • No-show suspension: as described in Section 5, repeated no-shows result in a 90-day account suspension.
  • Inactivity deletion: if you log out of the App and do not log back in for 90 days, your account and associated data are automatically deleted. Where possible, we'll send you a warning roughly a week beforehand so you have a chance to log back in and keep your account. Logging back in at any point before deletion cancels it. This is separate from — and in addition to — your ability to request deletion of your account at any time; see how to delete your account.
  • As with any account deletion, records tied to a completed booking or a review you've left may be retained in anonymized form for shop accounting and rating accuracy — see our Privacy Policy for details.

10. Limitation of Liability

The App is provided "as is". To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the App, services booked through it, or payments made directly to a shop.

11. Changes to the Service or Terms

We may update these Terms or modify, suspend, or discontinue parts of the App at any time. Continued use of the App after changes means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Kerala, India.

13. Contact Us

For questions about these Terms, contact us at support@queo.in.