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Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Queo ("we", "us", "our") collects, uses, and protects information when you use our customer app (Queo) and partner app (Queo Partner), together the "App".

1. Information We Collect

  • Account Information: Your name and phone number, used to create your account and verify your identity via OTP.
  • Location Data: Your device location, used to show nearby shops (salons, spas, barbershops and more) and their locations on the map.
  • Booking Information: Details of appointments you make or receive, including services, dates, times, and status.
  • Shop Information (Partner App): Shop details, staff, services, pricing, and photos uploaded by shop owners.
  • Device & Usage Data: Basic technical information such as app version and device type, used for troubleshooting.

2. How We Use Your Information

  • To create and manage your account and verify your identity.
  • To show you nearby shops and enable bookings.
  • To process bookings, confirmations, and cancellations.
  • To send booking-related notifications (e.g. confirmations, OTPs, reminders).
  • To improve and maintain the App.

3. Third-Party Services

We use the following third-party services to operate the App:

  • Firebase (Google): Authentication, database, storage, and push notifications.
  • Google Maps: Location and map display.

These providers may process your information in accordance with their own privacy policies.

4. Data Sharing

We do not sell your personal information. Information is shared only as needed to operate the service.

When you make a booking, the shop you book with can see your name and booking details (service, date, time, and status) so they can prepare for and fulfil your appointment. We do not share your phone number, exact location, or any other account information with the shop. This information is used only by us to operate the App and is not made visible to shop owners or staff.

If you fail to show up for confirmed bookings repeatedly (see Section 5 of our Terms & Conditions), a shop deciding whether to accept a future request from you may be shown that your account has a history of no-shows, without further detail.

5. Data Retention & Automatic Deletion

We retain your account and booking information for as long as your account is active, or as needed to provide the service and comply with legal obligations.

  • You can request deletion at any time — see how to delete your account.
  • Automatic deletion after inactivity: if you log out of the App and do not log back in for 90 days, your account and personal data are automatically deleted. Where we're able to reach you, we send a warning roughly a week beforehand so you have a chance to log back in and cancel the deletion. Simply logging back in at any time resets this — there is no automatic deletion for an account that stays logged in.
  • What "deletion" actually removes: your profile (name, phone number, photo), push notification token, and any booking that never resulted in a completed visit are permanently deleted. Bookings that were actually completed, and any reviews you wrote, are kept (since shops' earnings records and rating aggregates depend on them) but with your name replaced by "Deleted User" — see our account deletion page for the full breakdown.
  • Partner accounts: for shop owners, the same 90-day inactivity rule applies to your Queo Partner account. Rather than deleting your shop listing outright (which would break past customers' booking history), an inactive shop is closed and hidden from customer search, and any of its future pending bookings are cancelled with customers notified.

6. Your Choices

  • You can update your profile information within the App.
  • You can disable location permissions, though this may limit some features (such as finding nearby shops).
  • You can request account deletion at any time — see how to delete your account.

7. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at support@queo.in.